These Terms and Conditions govern your use of Schiphol APIs. By accessing or using any Schiphol API, you agree to comply with these terms and the General API Terms & Conditions. Please read them carefully before integrating with our services.

General Terms & Conditions

The following general terms apply to all Schiphol APIs unless explicitly stated otherwise in API-specific terms and conditions.

Acceptance of Terms

By accessing, registering for, or using any Schiphol API, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our APIs.

Data Usage & Distribution

All data obtained through Schiphol APIs is provided for your use only and subject to the following restrictions:

• You are not allowed to distribute, sell, or otherwise share data obtained through the APIs with other parties
• Data must only be used for the purposes specified in your API agreement
• You must implement appropriate security measures to protect API data
• Any commercial use must be explicitly approved by Schiphol

Authentication & Security

• API keys and credentials are personal and non-transferable
• You are responsible for maintaining the confidentiality of your API credentials
• Never expose API keys in client-side code or public repositories
• Rotate API keys regularly (at least every 90 days)
• Report any security breaches or unauthorized access immediately

Rate Limits & Fair Usage

All APIs implement rate limiting to ensure system stability and fair usage. Exceeding rate limits may result in temporary or permanent suspension of API access. Respect these limits and implement appropriate caching strategies.

Service Availability

While we strive to maintain high availability, Schiphol does not guarantee uninterrupted API service. We reserve the right to:

• Perform scheduled maintenance with advance notice
• Suspend service for security or operational reasons
• Modify or discontinue APIs with reasonable notice
• Implement changes to improve service quality

Access Tiers & Specific Terms

Schiphol APIs are available in different access tiers, each with specific terms and conditions that apply in addition to the General Terms. The tier assigned to an API determines its intended audience, use cases, and restrictions.

Public APIs

Public APIs are accessible to all registered developers and designed for applications serving end users, passengers, and general aviation enthusiasts.

Intended Use:

• Public APIs should only be used to assist actual passengers or people picking up passengers
• Applications must provide direct value to travelers and airport visitors
• Data must be presented in real-time or near real-time to end users

Public APIs may NOT be used for:

• Competitive analysis or market research
• Claims processing (e.g., EU Regulation 261/2004 passenger compensation claims)
• Commercial purposes unrelated to actual travel assistance
• Data aggregation, reselling, or redistribution to third parties
• Historical data mining or statistical analysis beyond operational needs

Data Storage & Retention:

• Data obtained from Public APIs may be cached for a maximum of 24 hours
• After 24 hours, all data must be purged from your systems
• For updated information, make fresh API requests
• Long-term storage or historical databases are not permitted

Private APIs

Private APIs require explicit approval and are intended for trusted partners with established business relationships with Schiphol. Access is granted on a case-by-case basis.

Access Requirements:

• Formal partnership agreement with Royal Schiphol Group
• Business case review and approval process
• Compliance with additional security and data protection requirements
• Potential SLA (Service Level Agreement) commitments

Intended Use:

• Enhanced passenger services and premium travel experiences
• Integration with airport operations and partner systems
• Business intelligence and analytics (within approved scope)
• Custom applications requiring deeper data access

Additional Terms:

• Data retention policies are defined per partnership agreement
• May include usage-based pricing or subscription fees
• Regular compliance audits may be required
• Custom rate limits based on business needs

Sector APIs

Sector APIs are exclusively available for aviation industry stakeholders, including airlines, ground handlers, airport authorities, and related operational entities. These APIs provide detailed operational data for aviation-specific purposes.

Access Requirements:

• Must be a verified aviation sector organization
• Formal sector partnership agreement required
• Compliance with aviation industry standards and protocols
• Operational justification for data access

Intended Use:

• Analysis and optimization of aviation processes at Amsterdam Airport Schiphol
• Operational coordination and planning
• Collaborative Decision Making (CDM) initiatives
• Real-time operational awareness and response
• Airport resource management and allocation

Compliance Requirements:

• All use must comply with industry standards and protocols (e.g., CDM Protocol)
• Data must be used solely for operational purposes at Amsterdam Airport Schiphol
• Strict confidentiality and data protection measures required
• May require adherence to IATA, ICAO, or other aviation industry guidelines

API-Specific Documentation

Individual APIs may have additional specific terms beyond their access tier requirements. Always consult the documentation for each API you intend to use.

Intellectual Property

All intellectual property rights in the APIs and the data provided through them remain the exclusive property of Royal Schiphol Group. You are granted a limited, non-exclusive, non-transferable license to use the APIs solely in accordance with these Terms.

Liability & Indemnification

Schiphol APIs and data are provided "as is" without warranty of any kind. While we strive for accuracy, Schiphol is not liable for:

• Data inaccuracies or delays
• Service interruptions or downtime
• Losses resulting from API usage
• Third-party claims arising from your use of the APIs

You agree to indemnify and hold harmless Schiphol from any claims arising from your use or misuse of the APIs.

Changes to Terms

Schiphol reserves the right to modify these Terms and Conditions at any time. Changes will be communicated through our News & Updates section. Continued use of the APIs after changes constitutes acceptance of the new terms.

Termination

Schiphol may suspend or terminate your API access at any time for:

• Violation of these Terms and Conditions
• Fraudulent or abusive behavior
• Non-payment of applicable fees (for paid tiers)
• Security concerns

Upon termination, you must immediately cease all use of the APIs and delete any stored data.

Governing Law

These Terms and Conditions are governed by the laws of the Netherlands. Any disputes shall be submitted to the exclusive jurisdiction of the courts in Amsterdam.

Contact & Support

If you have questions about these Terms and Conditions or need clarification on API usage policies, please contact our API support team through your developer portal account or visit our API documentation for more information.

Last updated: December 24, 2025